FOR PURCHASES OUTSIDE THE USA, CONTACT US DIRECTLY: HELLO@PAPERGOY.COM

ANSWERS TO YOUR QUESTIONS

Shopping Information

What's the cost of shipping?
Shipping rates are based on weight by the carrier. You have the option to select your preferred shipping method and carrier at checkout.
When will you ship my order?
If you order today, your order will ship within 1 week.
How long will it take to arrive?
Items typically take 4-10 business days to arrive once shipped. With some USPS delays, please be patient with shipping services. Tracking will be provided by email once your order ships.
Where do you ship?
We offer our products to residents in the USA.

Payment Information

Do I have to pay sales tax?
Only customers who purchase items in the state New York will be charged sales tax. Tax amounts are based on your shipping location and vary by county. Our website automatically calculates sales tax when you enter a shipping location. International shipments may be subject to duties upon delivery.
When will I be charged?
Your accounts will be charged within 24 hours of completing checkout.

Order Management

How can I check my order status?
First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and click “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can view your orders. You may not cancel orders after they have been shipped.
Can I change my address?
Sure! First, create a store account by clicking here. Make sure to use the email address you used on your initial order. After creating a new store account, login and update your address, payment information, and other options within your account.
How do I track an order?
After your shipping label has been printed, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the "My Accounts" links section. Once you sign in, you will see an order status and a tracking number.